Greenvetic Sarl, through its online selling website www.greenvetic.ch delivers worldwide. The delivery is made in parcels by the Swiss Post in PostPac Priority for the deliveries in Switzerland. For the deliveries in other countries, the parcels are sent by the Swiss Post and then they are routed to the country’s corresponding postal services.
Delivery costs are calculated after validating the “shopping cart”, and the prices are established by Greenvetic Sarl. Delivery costs are the responsibility of the customer unless a special promotion is specified on the online selling website www.greenvetic.ch.
The products are sent to the delivery address indicated by the customer when the order was placed.
Delivery times are indicative. For deliveries in Switzerland, the delivery time is of 1 business day using PostPac Priority if the order is placed before 3 p.m. and 2 business days if the order is placed after 3 p.m and of 7 business days using PostPac Economy. When placing the order, the customer has the option. For deliveries in Switzerland only, the delivery costs are free for orders for more than 150CHF. For European countries, the estimated time of delivery is from 7 to 10 business days, delivery day not included. For countries in America, Africa and Asia, the estimated time of delivery is from 15 to 20 business days, delivery day not included.
In the event of an error in the delivery address indicated by the customer, Greenvetic Sarl will not be held responsible for the impossibility of delivering the products ordered.
For more information, please refer to our General Terms and Conditions for the Sale of Products or Service.
Once the order has been placed, the customer cannot complete, modify, or cancel it. No refund will be made to the customer. The customer receives the order confirmation information by e-mail once the order is validated and paid has been processed.
Upon receiving the order, the customer is responsible for checking the condition and quantity of the products. In the event of a damage, a missing product or any other mistake, the customer must immediately announce it and inform the company Greenvetic Sarl within a maximum of 7 days at the address info@greenvetic.ch. The customer must provide proofs (photos) of the non-compliance of his order.
After verification by the services of Greenvetic Sarl, if the return or exchange is accepted, the return address will be communicated to the customer and a new product will be sent or a refund will be made.
From the reception date of the product by the customer, the latter has a right of withdrawal, a period of 7 days to return the delivered product, the return costs being at the customer’s expense. Only the products purchased through the website www.greenvetic.ch returned with their plastic cover or individual protective packaging intact (unopened and in their original packaging) can be reimbursed.
For the payment of the order, the following payment methods are accepted:
-Paypal
The order will be considered effective only after a confirmation of the approval from the bank payment centers.